Friday, October 26, 2007
Customer Care In 2020
Operator: “Thank you for calling Pizza Hut . May I have your…Customer: “Heloo, can I order..”Operator : “Can I have your multi purpose card number first, Sir?”Customer: “It’s eh…, hold……….on……889861356102049998-45-54610?Operator : “OK… you’re… Mr Singh and you’re calling from 17 Jalan Kayu.Your home number is 4094! 2366, your office 76452302 and your mobile is0142662566. Which number are you calling from now Sir?”Customer: “Home! How did you get all my phone numbers?Operator : “We are connected to the system Sir”Customer: “May I order your Seafood Pizza…”Operator : “That’s not a good idea Sir”Customer: “How come?Operator : “According to your medical records, you have high bloodpressure and even higher cholesterol level Sir”Customer: “What?… What do you recommend then?”Operator : “Try our Low Fat Hokkien Mee Pizza. You’ll like it”Customer: “How do you know for sure?”Operator : “You borrowed a book entitled “Popular Hokkien Dishes” fromthe National Library last week Sir”Customer: “OK I give up… Give me three family size ones then, how muchwill that cost?”Operator : “That should be enough for your family of 10, Sir. The totalis $49.99?Customer: “Can I pay by! credit card?”Operator : “I’m afraid you have to pay us cash, Sir. Your credit cardis over the limit and you owe your bank $3,720.55 since October lastyear. That’s not including the late payment charges on your housingloan, Sir.”Customer: “I guess I have to run to the neighbourhood ATM and withdrawsome cash before your guy arrives”Operator : “You can’t Sir. Based on the records, you’ve reached yourdaily limit on machine withdrawal today”Customer: “Never mind just send the pizzas, I’ll have the cash ready.How long is it gonna take anyway?”Operator : “About 45 minutes Sir, but if you can’t wait you can alwayscom and collect it on your motorcycle…”Customer: ” What!”Operator : “According to the details in system ,you own aScooter,…registration number 1123…”Customer: ” ????”Operator : “Is there anything else Sir?”Customer: “Nothing… by the way… aren’t you giving me that 3 freebottles of cola as advertised?”Operator : “We normally would Sir, but based on your records you’realso diabetic……. “Customer: #$$^%&$@$%^Operator : “Better watch your language Sir. Remember on 15th July 1987you were convicted of using abusive language on a policeman…?”Customer: *Faints*
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